Commissionaires Manitoba is actively seeking applicants for the Client Account Manager-Detention Guard contracts. The incumbent will be responsible for the efficient and effective general operation, management, organisation, administration, and performance management of all Detention Guard Contracts undertaken by the Canadian Corps of Commissionaires – Manitoba Division Inc.
The Client Account Manager directs the activities of the Detention Guard teams and provides support to locations across the province. They are responsible to ensure that clients including the Royal Canadian Mounted Police, the Brandon Police Service and Pembina Valley Police Services are satisfied with the service and support received and are their first point of contact in the Division office. Of critical importance, the incumbent will actively develop and nurture relationships with clients and Detention Guards.
In coordination and cooperation with the Detention Guard Supervisors and Team Leads (as appropriate), the Client Account Manager oversees schedules, post orders, On the Job Training Records (OJTR) and documents all aspects of the work sites’ personnel and clients including the annual performance reports.
The Client Account Manager will contribute to the development and construct of the Division’s responses to Requests for Proposal, Quotations, and client-initiated requests and/or federal government call-ups related to Detention Guard Services.
Applicants require pragmatic management skills and awareness to ensure that service level requirements of clients are always met, and the presence of the Corps with Police Services supported is enhanced. This role is a focal point for external expansion and sustainment as well as internal improvement and enhancement within the Division.
General duties include responsibility for all matters related to Detention Guard line of business; monitor business strength levels to maintain quality service to clients; collaborate with executive staff to identify, assess, develop, and implement new business opportunities.
The successful incumbent will possess an entrepreneurial spirit and drive, excellent written and oral communication skills that enable them to communicate effectively and establish working relationships with all staff levels. Have experience in operations functions (specifically security and/or police), personnel and financial administration and office management, exhibit excellent critical thinking skills and the ability to set priorities.
Applicants with previous police experience (RCMP, Municipal etc), and bilingual (English/French) are assets.
Qualified applicants will have at least 10 years in a military or police experience, a minimum of 2 years of business development and 5 years as a senior leader or management.
For Terms of Reference and additional information send email to Manager Human Resources [email protected]
To apply send current cover letter and resume detailing how you meet the requirements of this position using the application portal below.
In accordance with our mandate, applicants with service in the Canadian Forces or RCMP will be given preference, however, all qualified applicants will be considered.
We appreciate the interest of all applicants; however, only those considered for an interview will be contacted.
We are an Equal Opportunity Employer.