Field Supervisor – Medicine Hat

Medicine Hat
Full Time

Who are we? Commissionaires Southern Alberta is a not-for-profit organization providing professional security services to the Southern Alberta region for over 80 years. Recognized by Forbes as one of Canada’s Best Employers of 2020, we are known for the great care we take with clients and employees alike.

Who are you? You are a team leader that is a highly organized, detail oriented and self-motivated professional with a “can-do” attitude that is looking for an opportunity to continue to grow and develop your skills, knowledge and experience in the operations field.

Job Purpose

The Field Supervisor will provide supervision, oversight and direction to Medicine Hat region clients as assigned by the Regional Manager. The Field Supervisor will work closely with the Medicine Hat Regional Manager to closely monitor the performance of front line staff assigned to client sites.

Duties and Responsibilities

  • Provide supervision, guidance and coordination to front line staff
  • Follow up on issues related to short notice / emergency guard fills & replacements in conjunction with SOSC
  • Report incidents / issues that have the potential to affect the Company to the Regional Manager while keeping the them informed (service failure, serious injury/event, critical security incident etc)
  • Ensure admin and pay submissions for guards are correct; investigate pay issues and correct any scheduling errors as required
  • Ensure site documentation is up to date (post orders, training records, etc)
  • Establish and update site SOPs as needed
  • Work with SOSC to identify temporary placement requirements for vacation or LOA
  • Ensure sufficiently trained spares are identified in the event replacement guards are required
  • Work with the Regional Manager to help monitor the Medicine Hat Casual List to ensure the right guard is placed in the right location at the right time
  • Support communication initiatives with front line staff such as the distribution of memos, news-flashes, etc.
  • Regular and frequent site visits and no-notice inspections to perform quality assurance inspections on front-line staff
  • Support the completion of performance evaluations for front-line staff
  • Other duties as assigned by the Regional Manager

Education Requirements

  • Alberta Basic Security Guard Course (prerequisite)
  • Alberta Security Guard License (prerequisite)
  • A suitable combination of education and experience

Knowledge Requirements

  • Advanced knowledge of Commissionaires Enterprise Management System (CEMS)
  • Advanced knowledge of Commissionaires business processes
  • Intermediate knowledge of Alberta Employment Standards Code and Alberta Human Rights Act
  • Ability to work comfortably in a team environment, multi-task, and support concurrent requirements for different internal and external customers
  • Qualified to Commissionaires Supervisors Course (CSC) Level II

Skills/ Attributes Requirements

  • Display good decision making, problem solving and communication skills
  • High level of English fluency.  Must possess strong oral/written communication skills
  • Strong computer skills and ability to learn new computer programs quickly
  • Demonstrate proficiency with Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • Basic leadership skills with demonstrated ability to form and maintain long-term positive working relationship with diverse stakeholders
  • Must be able to deal with difficult issues and maintain a high degree of professionalism and confidentiality
  • Manage and prioritize numerous tasks that are time sensitive

Work Conditions and Physical Capabilities

  • Workweeks are 5 days per week, Monday to Friday, from 8:00 a.m. to 4 p.m.
  • Some adjustment in hours may be required to ensure proper interaction with all shift work staff
  • Local travel will be required. Site visits to be conducted using a marked Corps vehicle
  • Working conditions will include inside and outside work
  • Impeccable uniform dress
  • This list is not all-inclusive and other business requirements may be included, which the incumbent will be obliged to perform.

Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender, and age.

Applicants must submit a cover letter along with their resume indicating how their experiences meet these requirements.

We thank you for your interest but only individuals selected for interviews will be contacted.