Careers

Scheduler

Province
Saskatchewan
City/Town
Regina
Department
Operations

Why Work For Us

Commissionaires is the only non-profit security company in Canada. That means our revenue goes right back to our operations and employees. It’s why we pay better than any of our competitors and can offer an attractive benefits package. We have been operating in Canada since 1925 and in Saskatchewan since 1948.

We offer security services such as guards for site security, mobile patrols, gate checks, alarm response, home and business watch, bylaw enforcement and more. We also offer services to individuals such as criminal record checks, security clearance, U.S. travel waivers, criminal record suspension, fingerprinting and secure courier services.

Commissionaires is proudly the leading employer of military and law enforcement veterans in Canada. We also hire anyone who wants to help keep people safe and secure.

With more than 500 employees working in more than 150 sites across southern Saskatchewan, Commissionaires offers a variety of workplaces and duties.

SUMMARY

The position is responsible for software data input, software management, and scheduling. This involves ensuring shift coverage for contracts as per the direction of the Director of Operations and the client’s needs. The position will train mobile supervisors and site supervisors, to be functional with the scheduling software at sites determined by the Director of Operations. The position will be the subject matter expert, through continuous learning and development, and will advise senior management on potential operational and administrative process implementation opportunities when appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintain up to date required data in the scheduling software.
  • Create and enter schedules to fulfil client contracts ensuring proper coverage of all shifts.
  • Train the Mobile and Site Supervisors on the use of the scheduling aspect of the software and review their work from and administrative perspective.
  • Enter all vacation and leave requests that have been approved by the Supervisors and/or Operation’s Manager and ensure backfills are booked.
  • React to all sick calls and no shows to ensure shift coverage is in place during shift.
  • Respond to calls and questions regarding schedules.
  • Notifies appropriate Supervisor and/or Manager when there is a vacancy or scheduling problem at a specific site.
  • At the direction of the Operation’s Manager and in collaboration with the training manager, schedule site training with employees.
  • Ensures that all schedules are produced, and issued, at minimum, 14 days in advance of the effective date as per legislation.
  • Contact employee and supervisor via email when changes are made to their schedule. Follow up with a phone call to the employee.
  • Produces scheduled reports required by CEO and directors for business operations and development.
  • Monitors developing inefficiencies in scheduling and creates solutions and processes for managerial approval.
  • Contributes in developing best practices for software use and internal processes which require information from or to the scheduling software.
  • Other duties as assigned.

SPECIFIC JOB SKILLS REQUIRED

  • Excellent written and oral communication skills.
  • Strong multitasking ability and attention to detail.
  • Excellent understanding of the relationship between scheduling, payroll and billing.
  • Excellent computer skills and learning new technologies.
  • Strong problem-solving abilities.
  • Strong interpersonal skills.
  • Professional appearance and manners.
  • Continuous learner.
  • Must have a valid Saskatchewan Drivers License and clean drivers abstract.
  • Must have reliable transportation to get to shift but a vehicle and all appropriate communication assets will be assigned to the employee to use during their shift.
  • Able to work well under pressure and provide excellent customer service.
  • Strong work ethic and positive team attitude.
  • Ability to work independently and efficiently with accuracy.
  • Must be available to work statutory holidays and weekends.

Physical Demands

The employee may frequently be required to sit and use hands to manipulate office equipment including a computer keyboard and mouse.

The employee is occasionally required to stand for long periods of time.

The employee must be able to be mobile and operate a motor vehicle for long periods of time.

** Successful interviewees that do not yet have this training and are considered for employment will be offered the opportunity to complete this training through the Commissionaires before they are assigned to a position.

In-line with our social mandate, preference will be given to applicants that demonstrate previous military or law enforcement service. Commissionaires South Saskatchewan also prioritizes a representative workforce and invites those who experience disability, people of Indigenous ancestry and people of a visible minority group to self-identify in their submission.