Dealing With Difficult People
This 3.5-hour course is the second phase of a solid customer service program giving the participant the opportunity to learn the skills required for dealing with difficult people whether they are customers, peers or employees.
We introduce strategies for meeting the struggle that occurs when people enter into conflict situations that start with perceived incompatibilities. Participants learn to recognize the various personalities that emerge when conflict occurs and the skills required for defusing the situation.
- What is conflict?
- Controlling your emotions
- Cognitive distortions
- Toxic thinking
- Study of social thinking
- Skill of defusing situations
The Dealing with Difficult People course is 3.5 hours (12:30 p.m. to 4:00 p.m.)
Organizations looking to receive training at their location should contact the Training Manager by email email@example.com or by telephone at 877 322 6777
All in-house classes have been cancelled until further notice.
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