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Dealing With Difficult People

This 3.5-hour course is the second phase of a solid customer service program giving the participant the opportunity to learn the skills required for dealing with difficult people whether they are customers, peers or employees.

We introduce strategies for meeting the struggle that occurs when people enter into conflict situations that start with perceived incompatibilities. Participants learn to recognize the various personalities that emerge when conflict occurs and the skills required for defusing the situation.

Course topics

  • Perception
  • What is conflict?
  • Controlling your emotions
  • Cognitive distortions
  • Toxic thinking
  • Study of social thinking
  • Skill of defusing situations

Course duration

The Dealing with Difficult People course is 3.5 hours (12:30 p.m. to 4:00 p.m.)

Course locations

Click link to view map location of Commissionaires Manitoba training academy

Organizations looking to receive training at their location should contact the Training Manager by email or by telephone at 204-942-5993 ext 2226

Course Dates & Registration

  • November 16, 2021
  • December 7, 2021
  • January 11, 2022
  • February 15, 2022
  • March 15, 2022

Please complete the registration form and send to in order to secure your seat today!

Course Information

Please fill out all fields on the following form if you require any further information.

The Division offering this course is manitoba and they will receive your form submission.

Division selection can be changed via the selector at the top right of any page. Course offerings vary by Division.

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