Security & Customer Service
This 4-hour course deals with turning all customer interactions into positive customer relationships. Our focus starts with ensuring all students fully understand that today’s customer has unlimited choices and are continuously looking for a customer experience that goes beyond a simple smile. In this course participants learn that they play an integral role in ensuring that the experience is one the customer will want to repeat which always is the starting point for customer loyalty and ultimately business growth.
We talk about attitude and taking ownership of the situation, listening and going the extra mile. This course demonstrates how to read customer’s needs and behaviours carefully so that the relationship goes beyond just basic friendly service. In the curriculum, we introduce successful customer service methods that are founded in leading edge human relations principles. Through short presentations, and group discussions, participants will gain an understanding of the role they play in creating positive customer experiences and lasting customer relationships.
- What is customer service?
- Observation and perception skills
- Customer service skills
- Customer service behaviour
- Types of customers
4 hours (8:00 a.m. – 12:00 p.m.)
Organizations looking to receive training at their location should contact the Training Manager by email email@example.com or by telephone at 877 322 6777
All in-house classes have been cancelled until further notice.
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