Offered in: Manitoba
This 3.5-hour course is the second phase of a solid customer service program giving the participant the opportunity to learn the skills required for dealing with difficult people whether they are customers, peers or employees.
We introduce strategies for meeting the struggle that occurs when people enter into conflict situations that start with perceived incompatibilities. Participants learn to recognize the various personalities that emerge when conflict occurs and the skills required for defusing the situation.
Course topics
- Perception
- What is conflict?
- Controlling your emotions
- Cognitive distortions
- Toxic thinking
- Study of social thinking
- Skill of defusing situations
Course duration
The Dealing with Difficult People course is 3.5 hours (12:30 p.m. to 4:00 p.m.)
Course locations
Click link to view map location of Commissionaires Manitoba training academy
Organizations looking to receive training at their location should contact the Training Manager by email [email protected] or by telephone at 204-942-5993 ext 2226
Course Dates & Registration
- July 17, 2024
- August 21, 2024
- September 18, 2024