Business Development Officer

Offered in: Newfoundland & Labrador

WHO WE ARE

Commissionaires NL is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Newfoundland & Labrador. 

We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER

A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Newfoundland & Labrador. 

THE BENEFITS

• Competitive salary package
• Health & drug benefits for eligible employees
• Advancement opportunities within a large, national organization

THE ROLE

We have an exciting opportunity at Commissionaires Newfoundland and Labrador (CNL) for a Business and Development Officer. In this role, you’ll report directly to the COO and focus on developing new business/clients, increasing revenue streams, and promoting CNL, our people, services, mission and social mandate. Additionally, you will be expected to understand the competitive landscape, market trends, newer technology, and implement change to ensure customers continue to see us as an industry leader.

Working to build upon a growing number of business opportunities across Newfoundland and Labrador. This will include working closely with various internal CNL stakeholders on cross-district opportunities, marketing campaigns, environmental scans, Contract development, and case studies to ensure CNL’s continued success.  Some key metrics for success in this role will be cultivating a very proactive business development culture across all of CNL, as well as the research/implementation of newer technologies to keep propelling the company forward.

As a key member of our operational team, the Business Development Officer role will be excitingly fast paced and ultimately supports the strategic growth of CNL.  The ideal candidate will be motivated to succeed, engaging, collaborative, professional, highly adaptable, and be able to work independently with a high level of attention to detail. This position requires an individual with proven sales and business development experience, a can-do attitude and someone who has a strong understanding of strategic growth objectives.

DUTIES AND RESPONSIBILITIES

Marketing

• Provide strategic and operational support to marketing and communication initiatives, including recruitment and security services promotion.
• Plan, develop, and execute promotional campaigns, including online advertising and social media accounts.
• Assist in designing of creative materials such as presentations, reports, articles, advertisements, event support materials, fact sheets, and brochures.
• Write, publish, promote content to maintain company social media profiles
• Oversee online engagement including responses to comments/questions/inquiries
• Explore all relevant and cost-effective marketing options to promote CNL.
• Manage website including content updates and preparing/refreshing material.
• Create partnerships with different organizations and community groups.

Sales/Business Development

• Establish sales objectives by forecasting and developing annual sales quotas for CNL and projecting expected sales volume and profit for existing and new clients.
• Reporting and analytics, validate the quality of our service delivery, trends, target accounts, market segmentation, win/loss, etc.
• Work directly with the COO to create and manage a targeted list of new clients.
• Implement daily and weekly outreach activities, including cold calling and email campaigns.
• Perform research and identify new potential customers and new market opportunities.
• Review online sites for contract opportunities.
• Become a subject matter expert on our business products, processes, technology, operations, and remain up to date on industry news.
• Conduct competitor and market analysis.
• Understand and effectively communicate the company’s value proposition.
• Assist with the preparation of bids on security services tenders and RFPs.
• Create/cultivate strong relationships with client stakeholders  at all levels.
• Maintain sales activities, client-sector mixes, and highly competitive pricing by keeping current with competitor activity, emerging technologies, and economic indicators.
• Have a desire to own projects and exceed expectations, with the ability to find solutions and deliver results within a rapidly changing, technology-driven culture.
• Through reporting and analytics, validate the quality of our service delivery, trends, Target Accounts, Market Segmentation, Win/Loss, etc.
• Participate collaboratively with our RFP, RFQ and other surrounding process(s).

WHO WE’RE SEEKING

ELIGIBILITY REQUIREMENTS: 

• Diploma or Degree in Business or an equivalent combination of education and experience may be considered.
• 2- 5 years of experience within a similar role.
• Be professional, reliable and enjoy working in a fast-paced environment.
• Strong communication, presentation, and interpersonal skills.
• Be able to obtain a clear police conduct and Government of Canada security clearance.
• Industry knowledge would be an asset.
• Driver’s license

READY TO JOIN US?

This position is open to external and internal applicants.

Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants that identify as Indigenous/Aboriginals, and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Newfoundland and Labrador communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.