Dispatch Officer

Offered in: South Saskatchewan

Job Title: Dispatch Officer 
Department: Business Development 
Reports To: Mobile Duty Manager 

Why Work For Us: 

Commissionaires is the only non-profit security company in Canada. That means our revenue goes right back to our operations and employees. It’s why we pay better than any of our competitors and can offer an attractive benefits package. 

We offer security services such as guards for site security, mobile patrols, gate checks, alarm response, home and business watch, secure courier service, bylaw enforcement and more. We also offer services to individuals such as criminal record checks, security clearance, pre-employment screening and fingerprinting. 

Commissionaires is proudly the leading employer of military and law enforcement veterans in Canada. We also hire everyone who wants to help keep people safe and secure. 

With approx. 600 employees working in more than 180 sites across southern Saskatchewan, Commissionaires offers a variety of workplaces and duties. You will see us at municipal offices in Weyburn, the Polytechnique campus in Moose Jaw, patrolling the streets in Melville or at the front desk of our Legislature in the heart of Regina. 

About the current position:  

Commissionaires South Saskatchewan is seeking a permanent, full-time Dispatch Officer in Regina. This role manages courier service requests, dispatches couriers, and supports courier invoicing, while monitoring City of Regina Bylaw Officers, mobile patrols, alarm responses, and lone worker safety from our monitoring centre at 122 Albert Street. Reporting to the Mobile Duty Manager, the Dispatch Officer provides excellent customer service and represents Commissionaires professionally to clients, visitors, and colleagues. The position operates Monday to Friday, from 7:45 a.m. to 3:45 p.m. 

Key Responsibilities: 

• Monitor GPS trackers, security cameras, shortwave radios, and Bylaw Enforcement vehicles in real time, tracking officer shifts, breaks, and enforcement actions. 
• Receive and log radio check-ins from Bylaw Officers and lone workers, responding to “mayday” alerts and dispatching assistance or law enforcement as needed. 
• Receive, assign, and track courier requests, and support daily invoice administration for courier clients. 
• Maintain accurate records, logs, and reports of all mobile and enforcement activities, including special operational situations such as radio-silent inspections. 
• Provide support to the mobile duty team, including compiling reports for leadership and clients, filing, and data entry during downtime. 
• Complete and save end-of-shift logs, providing notes for the next dispatch officer. 
• Perform other duties as assigned while representing Commissionaires professionally and ensuring adherence to policies, procedures, and safety standards. 

Requirements:  

• Demonstrated experience providing excellent client and customer service. 
• Strong computer literacy, including a working knowledge of Microsoft Office applications, with the ability to quickly learn and adapt to new software systems. 
• Proven ability to work collaboratively as a team member in a professional office environment. 
• Effective verbal and written communication skills. 
• Creative and innovative thinkers with well-developed problem-solving abilities. 
• Strong attention to detail with a high level of accuracy. 
• Excellent time management skills with the ability to balance multiple priorities in a fast-paced setting. 
• Professional appearance and demeanor at all times. 
• Must possess a clear criminal record. 

The starting wage for the position will be $19.99/hour, with a grid of annual increases based on performance.  

The position offers competitive health and dental benefits package and vacation pay. 

In line with our social mandate, preference will be given to applicants that demonstrate previous military or law enforcement service. Commissionaires South Saskatchewan also prioritizes a representative workforce and invites those who experience disability, people of Indigenous ancestry and people of a visible minority group to self-identify in their submission. Les candidats francophones sont invités à postuler en identifiant leur bilinguisme et auront aussi la priorité dans le processus d’embauche. 

Apply Now

All job applicants must be residents of Canada.

Please download our Career Application Form, fill out and re-upload it below to complete your application submission.

Name *

Email Address *

Phone *

City/Town *

Postal Code *

Message

Are you a veteran of the Canadian Armed Forces, Allied Forces, RCMP, police or are you a member of a military family? *YesNo

Please specify *Canadian Armed ForcesRCMPAllied forcesPolice ServiceMilitary spouse (serving member or veteran)Military dependant (serving member or veteran)

Are you a Canadian citizen? *YesNo

Are you a Permanent Resident or Canadian Citizen? *YesNo

Do you have a minimum of 5 years experience in security operations? *YesNo

Do you have 2+ years experience in sales and client acquisition? *YesNo

Please read and check this box to agree with the required statement below. (Ontario Guard License) *

I have a valid Ontario Security Guard License.

Please read and check this box to agree with the required statements below. (First-Aid and Vehicle) *

I have a valid Emergency First-Aid CPR/AED Certificate.
I have a vehicle or access to a vehicle to attend shifts.

Please read and check this box to agree with the required statement below. (Have not applied previously) *

I have not previously applied to this specific position.

Do you have the prerequisites necessary to achieve the clearance levels described as a requirement above? *YesNo

I have a valid ‘G2’ or ‘G’ Ontario Drivers Licence and a vehicle in order to drive to any work site within the region I have appliedYesNo

I have previously been a CommissionaireYesNo

Division of previous Commissionaire employment

I am looking the following type of work and shifts (check all that apply)

Part Time (15+ hours per week)Full Time (35+ hours or more per week)Weekdays onlyWeekends onlyAny Shift

How many hours per week are you looking to work? *Select8 - 16 Hours per week24 - 40 Hours per week

Do you have a valid Manitoba security guard license? *YesNo

Who did you receive your license training with? *

Are you available to start work within the next 2-3 months? *YesNo

Are you currently working? *YesNo

Are you working within the security field? *YesNo

Please specify the days and hours of the week that you are available to work on a regular basis *

Monday to Friday Day Shift (approximately 0700 to 1500)Monday to Friday Evenings (approximately 1500 to 2300)Monday to Friday Night Shift (approximately 2300 to 0700)Weekends (Saturday and Sunday) Day Shifts (approximately 0700 to 1500)Weekends (Saturday and Sunday) Evening Shifts (approximately 1500 to 2300)Weekends (Saturday and Sunday) Night Shifts (approximately 2300 to 0700)(Shift hours may vary, you may provide more details in the Additional Comments field below.)

Please indicate your residency status. *SelectBorn in CanadaCanadian CitizenPermanent ResidentLanded ImmigrantWork PermitSchool Permit

What is the expiry date of the status or permit? *

For the purposes of obtaining security clearances, if you were NOT born in Canada, please specify the date of entry into Canada

(Leave blank if not applicable)

Due to the various location of work, consistent and reliable transportation is the responsibility of the applicant. Please specify the primary transportation type you will using. *SelectPublic Transportation (Bus)Bike or other non-vehicle source of transportation (walking)Personal Vehicle (Vehicle is available for all potential work assignments)Taxi

Do you have a valid Manitoba Drivers licence? *YesNo(May be required for specific positions. Excluding beginners or learners permit.)

Do you have any additional comments about availability, restrictions or other info that you would like to share?

Cover Letter (optional)

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Résumé *

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Copy of your current Ontario Security Guard License (PDF) *

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Please download our Application Form, then fill out and attach it below.

Application Form *

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Ontario Security Guard License *

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First Aid Certificate *

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Please download our Career Application Form, fill out and re-upload it below to complete your application submission.

North Saskatchewan Career Application Form *

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South Saskatchewan Career Application Form *

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North Saskatchewan Security Guard Certificate *

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Please upload your Saskatchewan Security Guard Training Certificate here.

How did you hear about this position? *Select an optionLinkedInIndeedSocial media (Facebook, LinkedIn, Instagram, X)Digital ad on the internetAd in a newspaper or magazineWord of mouth (from veteran or CAF member)Word of mouth (from a Commissionaires employee)Commissionaires careers pageOther

Agreement *

I have read and completed this application in full. I certify that, to the best of my knowledge and belief, the answers given to the foregoing questions and the statements made by me in this application are correct and complete. I understand that misrepresentation of facts in this application may result in disqualification or dismissal. Commissionaires is an equal opportunity employer.

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