Manager Field Operations

Offered in: Ottawa, Northern ON, NW QC, Windsor

We are currently recruiting for a Manager Field Operations (MFO) to work in person at our headquarters located in Ottawa, ON.

What you will be doing…

The Manager Field Operations is responsible to the Chief Operations Officer for the management of Commissionaires contracts for service.  The incumbent will provide leadership and management of employees assigned to and/or supporting these contracts.

The Manager Field Operations is responsible for identifying potential new clients and revenues and assisting in the negotiations of new and existing contracts and provides leadership to business units for continued growth.

Some of your responsibilities include…

Contract Management

• Determine contract requirements in collaboration with the client, including; term, hours of coverage, positions, number of personnel, qualifications required of personnel
• Conducts business development and marketing of security and special services
• Recommend changes to plans, policies, procedures, budgets and systems to streamline operations, in order to maximize efficiencies  and control costs
• Ensure the efficient day-to-day operation of assigned contracts through effective delegation, monitoring and intervention

Personnel Management

• Manage the effectiveness of assigned supervisors and employees by providing sound leadership, management, guidance and coaching
• Actively participate in the staffing process; including interviews and selection through competitions and appointments
• Conduct contract and personnel investigations and provide recommendations
• Ensure complaints, problems and requests are effectively resolved in a timely manner

Quality Assurance and Health & Safety

• Conduct operations in accordance with ISO objectives, Client Contracts, ESA, Canadian General Standards Board (CGSB), the Private Security and Investigative Act (PSIA) and client requirements
• Prepare and submit ISO Non-Compliance Reports and Corrective Actions Report
• Conduct periodic site visits to ensure client satisfaction and quality of services provided
• Ensure health and safety (H&S) of contracts and ensure H&S related activities are completed
• Participate in Health & Safety Leadership meetings as a management representative

What’s in it for you?

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Employer paid professional development
• A comprehensive benefits package
• Generous paid time off, holidays and sick days
• Retirement plans with company matching of employee contributions
• Employee discount programs, social outings and holiday gatherings

You’re a good fit if…

• Outstanding communication and listening skills in French and English
• Strong customer/client service orientation
• Superior organization, interview, negotiation, counselling and conflict resolution skills
• Strong follow-up skills
• Self-motivated with ability to function autonomously in a multi-faceted environment
• Results and target-oriented with the ability to work under pressure
• High level of confidentiality, discretion and professionalism
• Strong computer skills (MS Office Suite and Client Relationship Management Systems or other software programs)

Your must-haves:

• Post-secondary Diploma in related field such as: Business Admin, Police Foundations, Operations Management or equivalent level of experience and/or education
• Formal leadership/management training
• 10 years middle management experience with several number of direct reports
• Experience in proposal development, client relations, contract management
• Knowledge of total quality management systems, such as ISO
• Knowledge of employment standards, labour relations, CNESST (Commission on Workplace Standards, Fairness, Health and Safety)
• Physical Security Professional (PSP) OR CPP designation considered an asset

Application Process

If we’re the right fit for you, we want to hear from you! Send us your resume and cover letter to [email protected].

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply, however we will only be contacting candidates of interest.