Saskatchewan
Regina
August 28, 2025
Full-Time
Job Title: Master Scheduler
Department: Operations
Reports To: Director of Operations
Effective Date: August 2025
WHY WORK FOR US
Commissionaires is the only non-profit security company in Canada. That means our revenue goes right back to our operations and employees. It’s why we pay better than any of our competitors and can offer an attractive benefits package. We have been operating in Canada since 1925 and in Saskatchewan since 1948.
We offer security services such as guards for site security, mobile patrols, gate checks, alarm response, home and business watch, bylaw enforcement and more. We also offer services to individuals such as criminal record checks, security clearance, U.S. travel waivers, criminal record suspension, fingerprinting and secure courier services.
Commissionaires is proudly the leading employer of military and law enforcement veterans in Canada. We also hire anyone who wants to help keep people safe and secure.
With more than 500 employees working in more than 150 sites across southern Saskatchewan, Commissionaires offers a variety of workplaces and duties.
SUMMARY
The position is responsible for data input, management of software, and scheduling in our InTime system. This involves ensuring shift coverage for contracts as per the direction of the Director of Operations and the client’s needs. The position will train mobile supervisors and site supervisors, to be functional with the scheduling software at sites determined by the Director of Operations. The position will be the subject matter expert, through continuous learning and development, and will advise senior management on potential operational and administrative process implementation opportunities when appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain up to date required data in the scheduling software.
Create and enter schedules to fulfil client contracts ensuring proper coverage of all shifts.
Train the Mobile and Site Supervisors on the use of the scheduling aspect of the software and review their work from and administrative perspective.
Support Human Resources with InTime training during onboarding of new employees.
Enter all vacation and leave requests that have been approved by the Supervisors and/or Operation’s Manager and ensure backfills are booked.
React to all sick calls and no shows to ensure shift coverage is in place during shift.
Notify appropriate Supervisor and/or Manager when there is a vacancy or scheduling problem at a specific site.
At the direction of the Operation’s Manager and in collaboration with the training manager, schedule site training with employees.
Respond to calls and questions from our employees regarding schedules and InTime mobile/web application issues.
Assist Finance with monthly payroll and adjustments as required.
Ensure that all schedules are produced and issued, at minimum, 14 days in advance of the effective date as per legislation.
Contact employees and supervisors via email when changes are made to their schedule. If necessary, follow up with a phone call to the employee.
Produce reports as requested by the CEO and Senior Leadership Team through InTime to assist in identifying efficiencies.
Monitor developing inefficiencies in scheduling and create solutions and processes for managerial approval.
Contribute to developing best practices for software use and internal processes which require information from or to the scheduling software.
Weekly software scheduling of patrols and alarm responses, provide regular reporting to management.
Adjust schedules in real time, check reports, and handle holiday patrols.
This position may require travel to provide training to our various sites.
Other duties as assigned
SPECIFIC JOB SKILLS REQUIRED
Excellent written and oral communication skills.
Strong multitasking ability and attention to detail.
Excellent understanding of the relationship between scheduling, payroll and billing.
Excellent computer skills and ability to learn new technologies.
Strong problem-solving abilities.
Strong interpersonal skills.
Professional appearance and manners.
Continuous learner.
Able to work well under pressure and provide excellent customer service.
Strong work ethic and positive team attitude.
Ability to work independently and efficiently with accuracy.
Must be available to work statutory holidays and weekends, if required.
PHYSICAL DEMANDS
The employee may frequently be required to sit and use hands to manipulate office equipment including a computer keyboard and mouse.