Operations Manager

Offered in: South Saskatchewan

Department: Operations

Reports To: Norm Marner

Full-Time

Why Work For Us:

Since 1925, the Canadian Corps of Commissionaires is a not-for-profit Federation of 15 different independent divisions and has been the largest private sector employer of veterans in Canada since 1925.  The Corps has 22,000 employees, including 5000 veterans, across Canada. 

At Commissionaires South Saskatchewan, we have over 500 employees across the southern region of our province.  Headquartered in Regina since 1948, Commissionaires South Saskatchewan lives in the communities it serves.  We are not just another security provider nor are we interested in hiring just another security guard.  We are different.  We are interested in developing Commissionaires.

Our social mandate is to provide meaningful employment to former members of the Canadian Armed Forces, the Royal Canadian Mounted Police and others who wish to contribute to the security and well-being of Canadians.

Summary: The Operations Manager is responsible for overseeing all contractual, personnel, and resource management activities across client sites in Southern Saskatchewan. Working closely with Client Representatives and Supervisors, the Operations Manager ensures that all operational requirements meet or exceed contractual obligations through proactive service delivery and customer service excellence. The role demands strong leadership, attention to detail, and the ability to manage dynamic and high-pressure situations.

Essential Duties and Responsibilities:

• Personnel & Site Management
• Client Relations & Contract Oversight
• Operational and Human Resources Support
• Compliance & Reporting
• Address concerns from clients and the public regarding Commissionaires’ performance or conduct
• Support the Business Development team by responding to inquiries about services, contract terms, and operational capabilities
• Conduct regular client and site visits, including after-hours inspections
• Perform other duties as assigned by the Director of Operations or Chief Executive Officer, including special projects and operational initiatives.

Supervisory Responsibilities:

• Schedule, manage, supervise, and conduct annual performance evaluations on Commissionaires at non-supervised sites
• Implement and document formal corrective actions, counselling, and disciplinary measures, including recommendations for termination when necessary
• Ensure all supervisory actions are properly recorded in HR and Scheduling systems
• Administer all aspects of personnel management, including hiring, training, leave planning, and coverage coordination for internal staff

Job specifications:

• Proficiency in Microsoft Word, Excel, and email
• Ability to learn and adapt to new software
• Experience with InTime scheduling system is an asset

Education and experience:

• Minimum five years of experience in management or security operations
• Knowledge of relevant legislation including Labour Standards, Employment Standards Act, Human Rights Code, and applicable provincial and federal laws

Formal training/certifications/licenses:

• Valid Class 5 Driver’s License
• Grade 12 or post-secondary education

Required competencies/knowledge/skills/abilities:

• Strong verbal and written communication skills
• Ability to read and interpret operational documents
• Capable of writing clear reports and professional correspondence
• Comfortable speaking in front of groups
• Must be physically capable of responding to emergencies and performing site inspections
• Required to travel across Southern Saskatchewan

Characteristics:

• Exceptional attention to detail
• Strong teamwork and collaboration skills
• Professional demeanor and appearance
• Ability to work independently and take initiative
• Commitment to Corps policies and standards

In-line with our social mandate, preference will be given to applicants that demonstrate previous military or law enforcement service. Commissionaires South Saskatchewan also prioritizes a representative workforce and invites those who experience disability, people of Indigenous ancestry and people of a visible minority group to self-identify in their submission. Les candidats francophones sont invités à postuler en identifiant leur bilinguisme et auront aussi la priorité dans le processus d’embauche.

Apply Now

All job applicants must be residents of Canada.

Please download our Career Application Form, fill out and re-upload it below to complete your application submission.

Name *

Email Address *

Phone *

City/Town *

Postal Code *

Message

Are you a veteran of the Canadian Armed Forces, Allied Forces, RCMP, police or are you a member of a military family? *YesNo

Please specify *Canadian Armed ForcesRCMPAllied forcesPolice ServiceMilitary spouse (serving member or veteran)Military dependant (serving member or veteran)

Are you a Canadian citizen? *YesNo

Are you a Permanent Resident or Canadian Citizen? *YesNo

Do you have a minimum of 5 years experience in security operations? *YesNo

Do you have 2+ years experience in sales and client acquisition? *YesNo

Please read and check this box to agree with the required statement below. (Ontario Guard License) *

I have a valid Ontario Security Guard License.

Please read and check this box to agree with the required statements below. (First-Aid and Vehicle) *

I have a valid Emergency First-Aid CPR/AED Certificate.
I have a vehicle or access to a vehicle to attend shifts.

Please read and check this box to agree with the required statement below. (Have not applied previously) *

I have not previously applied to this specific position.

Do you have the prerequisites necessary to achieve the clearance levels described as a requirement above? *YesNo

I have a valid ‘G2’ or ‘G’ Ontario Drivers Licence and a vehicle in order to drive to any work site within the region I have appliedYesNo

I have previously been a CommissionaireYesNo

Division of previous Commissionaire employment

I am looking the following type of work and shifts (check all that apply)

Part Time (15+ hours per week)Full Time (35+ hours or more per week)Weekdays onlyWeekends onlyAny Shift

How many hours per week are you looking to work? *Select8 - 16 Hours per week24 - 40 Hours per week

Do you have a valid Manitoba security guard license? *YesNo

Who did you receive your license training with? *

Are you available to start work within the next 2-3 months? *YesNo

Are you currently working? *YesNo

Are you working within the security field? *YesNo

Please specify the days and hours of the week that you are available to work on a regular basis *

Monday to Friday Day Shift (approximately 0700 to 1500)Monday to Friday Evenings (approximately 1500 to 2300)Monday to Friday Night Shift (approximately 2300 to 0700)Weekends (Saturday and Sunday) Day Shifts (approximately 0700 to 1500)Weekends (Saturday and Sunday) Evening Shifts (approximately 1500 to 2300)Weekends (Saturday and Sunday) Night Shifts (approximately 2300 to 0700)(Shift hours may vary, you may provide more details in the Additional Comments field below.)

Please indicate your residency status. *SelectBorn in CanadaCanadian CitizenPermanent ResidentLanded ImmigrantWork PermitSchool Permit

What is the expiry date of the status or permit? *

For the purposes of obtaining security clearances, if you were NOT born in Canada, please specify the date of entry into Canada

(Leave blank if not applicable)

Due to the various location of work, consistent and reliable transportation is the responsibility of the applicant. Please specify the primary transportation type you will using. *SelectPublic Transportation (Bus)Bike or other non-vehicle source of transportation (walking)Personal Vehicle (Vehicle is available for all potential work assignments)Taxi

Do you have a valid Manitoba Drivers licence? *YesNo(May be required for specific positions. Excluding beginners or learners permit.)

Do you have any additional comments about availability, restrictions or other info that you would like to share?

Cover Letter (optional)

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Résumé *

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Copy of your current Ontario Security Guard License (PDF) *

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Please download our Application Form, then fill out and attach it below.

Application Form *

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Ontario Security Guard License *

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First Aid Certificate *

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Please download our Career Application Form, fill out and re-upload it below to complete your application submission.

North Saskatchewan Career Application Form *

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South Saskatchewan Career Application Form *

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North Saskatchewan Security Guard Certificate *

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Please upload your Saskatchewan Security Guard Training Certificate here.

How did you hear about this position? *Select an optionLinkedInIndeedSocial media (Facebook, LinkedIn, Instagram, X)Digital ad on the internetAd in a newspaper or magazineWord of mouth (from veteran or CAF member)Word of mouth (from a Commissionaires employee)Commissionaires careers pageOther

Agreement *

I have read and completed this application in full. I certify that, to the best of my knowledge and belief, the answers given to the foregoing questions and the statements made by me in this application are correct and complete. I understand that misrepresentation of facts in this application may result in disqualification or dismissal. Commissionaires is an equal opportunity employer.

Terms & Conditions of Use *

In completing and submitting this application, I agree that the information provided is true and accurate to the best of my knowledge. I am providing my included information for hiring purposes only and any & all false or misleading statements made by me in the foregoing application could result in disqualification and/or dismissal.

I agree to Terms & Conditions of Use.

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