Security Site Manager – Avalon Mall

Offered in:

THE ROLE: 

Commissionaires’ NL provides security services at the Avalon Mall. Avalon Mall has been Newfoundland and Labrador’s premier shopping and entertainment destination for over 50 years. We are currently seeking a Site Manager to manage the daily security operations of the site. Site operations will require the Site Manager to work during peak day and times including a rotation of weekends and evenings.

WHO WE ARE

Commissionaires NL is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Newfoundland & Labrador. 

We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER

A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Newfoundland & Labrador. 

THE BENEFITS:

• Higher-than-industry pay rates
• Health & drug benefits for eligible employees
• Free uniforms and equipment
• High-quality, formal, and on-job training
• Advancement opportunities within a large, national organization

DUTIES AND RESPONSIBILITIES:

• Constant liaison and collaboration with the client to achieve security goals
• Oversee & submit payroll including scheduling within contract budget, and allocating guards as required
• Manage and train Commissionaires staff including motivating, directing, and evaluating all direct reports through formal & informal feedback discussions, performance management and performance reviews
• Keep up to date on personnel files; noting expiry dates on First Aid and other training
• Prepare incident reports and documentation for the client
• Update Post Orders annually, in consultation with the client. Oversee the management and execution of site security protocols and post orders
• Review daily briefs for accuracy, consistency and address any gaps as needed
• Complete regular walking patrols and inspections of site
• Develop and maintain a positive professional relationship with tenants, customers emergency services, and law enforcement agencies as they relate to the site
• Participation in security education & awareness activities
• Ensure the site team follows security and privacy laws and standards
• Be available after hours to provide support to staff if needed
• Monitoring and operation of camera systems. Review and report on maintenance issues for CCTV systems, guard tour systems and other security equipment

WHO WE’RE SEEKING

ELIGIBILITY REQUIREMENTS:

• 1-2 years experience in a supervisory or management role
• Prior security experience an asset
• Post secondary in a Police Studies Program an asset
• Be professional & Reliable
• Police Certificate of Conduct
• First Aid Emergency Level (1 Day)
• Proficient computer skills
• Be able to communicate effectively in English 
• Must have Valid Driver’s License

QUALIFICATIONS & SKILLS:

The selected candidate will be professional and detail driven individual with a strong work ethic and “can do” attitude. Both physical and mental fitness is required. This often involves working in all types of environment conditions at varying times throughout the day or night. 

Key qualifications and skills to be successful include but are not limited to:

• Mental alertness with ability to:
  • React calmly, quickly, and appropriately in any crisis 
  • Concentrate and remain alert for up to 8 hours 
  • Communicate observed characteristics/behaviours 
  • Demonstrate problem-solving and sound judgement
• Physical fitness with ability to: 
  • Carry out foot patrols and walk up/downstairs. 

• Leadership skills
• Communicate clearly, concisely, professionally and utilize active listening  
• Conflict resolution skills
• Superior attention to detail with very good verbal communication skills
• Must be able to work alone if required
• Excellent customer service skills

READY TO JOIN US?

Commissionaires NL is an equal opportunity employer. We encourage applicants from equity seeking communities to self-identify.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.

Apply Now

All job applicants must be residents of Canada.

Please download our Career Application Form, fill out and re-upload it below to complete your application submission.

Name *

Email Address *

Phone *

City/Town *

Postal Code *

Message

Are you a veteran of the Canadian Armed Forces, Allied Forces, RCMP, police or are you a member of a military family? *YesNo

Please specify *Canadian Armed ForcesRCMPAllied forcesPolice ServiceMilitary spouse (serving member or veteran)Military dependant (serving member or veteran)

Are you a Canadian citizen? *YesNo

Are you a Permanent Resident or Canadian Citizen? *YesNo

Do you have a minimum of 5 years experience in security operations? *YesNo

Do you have 2+ years experience in sales and client acquisition? *YesNo

Please read and check this box to agree with the required statement below. (Ontario Guard License) *

I have a valid Ontario Security Guard License.

Please read and check this box to agree with the required statements below. (First-Aid and Vehicle) *

I have a valid Emergency First-Aid CPR/AED Certificate.
I have a vehicle or access to a vehicle to attend shifts.

Please read and check this box to agree with the required statement below. (Have not applied previously) *

I have not previously applied to this specific position.

Do you have the prerequisites necessary to achieve the clearance levels described as a requirement above? *YesNo

I have a valid ‘G2’ or ‘G’ Ontario Drivers Licence and a vehicle in order to drive to any work site within the region I have appliedYesNo

I have previously been a CommissionaireYesNo

Division of previous Commissionaire employment

I am looking the following type of work and shifts (check all that apply)

Part Time (15+ hours per week)Full Time (35+ hours or more per week)Weekdays onlyWeekends onlyAny Shift

How many hours per week are you looking to work? *Select8 - 16 Hours per week24 - 40 Hours per week

Do you have a valid Manitoba security guard license? *YesNo

Who did you receive your license training with? *

Are you available to start work within the next 2-3 months? *YesNo

Are you currently working? *YesNo

Are you working within the security field? *YesNo

Please specify the days and hours of the week that you are available to work on a regular basis *

Monday to Friday Day Shift (approximately 0700 to 1500)Monday to Friday Evenings (approximately 1500 to 2300)Monday to Friday Night Shift (approximately 2300 to 0700)Weekends (Saturday and Sunday) Day Shifts (approximately 0700 to 1500)Weekends (Saturday and Sunday) Evening Shifts (approximately 1500 to 2300)Weekends (Saturday and Sunday) Night Shifts (approximately 2300 to 0700)(Shift hours may vary, you may provide more details in the Additional Comments field below.)

Please indicate your residency status. *SelectBorn in CanadaCanadian CitizenPermanent ResidentLanded ImmigrantWork PermitSchool Permit

What is the expiry date of the status or permit? *

For the purposes of obtaining security clearances, if you were NOT born in Canada, please specify the date of entry into Canada

(Leave blank if not applicable)

Due to the various location of work, consistent and reliable transportation is the responsibility of the applicant. Please specify the primary transportation type you will using. *SelectPublic Transportation (Bus)Bike or other non-vehicle source of transportation (walking)Personal Vehicle (Vehicle is available for all potential work assignments)Taxi

Do you have a valid Manitoba Drivers licence? *YesNo(May be required for specific positions. Excluding beginners or learners permit.)

Do you have any additional comments about availability, restrictions or other info that you would like to share?

Cover Letter (optional)

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Résumé *

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Copy of your current Ontario Security Guard License (PDF) *

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Please download our Application Form, then fill out and attach it below.

Application Form *

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Ontario Security Guard License *

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First Aid Certificate *

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Please download our Career Application Form, fill out and re-upload it below to complete your application submission.

North Saskatchewan Career Application Form *

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South Saskatchewan Career Application Form *

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North Saskatchewan Security Guard Certificate *

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Please upload your Saskatchewan Security Guard Training Certificate here.

How did you hear about this position? *Select an optionLinkedInIndeedSocial media (Facebook, LinkedIn, Instagram, X)Digital ad on the internetAd in a newspaper or magazineWord of mouth (from veteran or CAF member)Word of mouth (from a Commissionaires employee)Commissionaires careers pageOther

Agreement *

I have read and completed this application in full. I certify that, to the best of my knowledge and belief, the answers given to the foregoing questions and the statements made by me in this application are correct and complete. I understand that misrepresentation of facts in this application may result in disqualification or dismissal. Commissionaires is an equal opportunity employer.

Terms & Conditions of Use *

In completing and submitting this application, I agree that the information provided is true and accurate to the best of my knowledge. I am providing my included information for hiring purposes only and any & all false or misleading statements made by me in the foregoing application could result in disqualification and/or dismissal.

I agree to Terms & Conditions of Use.

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