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Security Supervisor/Trainer – Avalon Mall

Province
Newfoundland & Labrador
City/Town
St. John's
Closing Date
October 21, 2026
Hours
Full Time

THE ROLE: 

Commissionaires’ NL provides security services at the Avalon Mall. Avalon Mall has been Newfoundland and Labrador’s premier shopping and entertainment destination for over 50 years. The position is for a full time position, 24 hours of which are as the night shift supervisor Saturday and Sunday and then 16 hours is as trainer/patrol position on Thursday and Friday.

The Supervisor/Trainer will support the Management Team in operational excellence at the Avalon Mall by making sure a high level of training is completed for each Commissionaire working at the Avalon Mall. This will be done by the delivery of site-specific orientations, review of post orders, mall opening and closing procedures, introduce new hires to mall layouts, Closed Circuit Television System, Investigations, fire alarm panels, Communication, Life safety equipment, emergency procedures and emergency exits.

WHO WE ARE

Commissionaires NL is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Newfoundland & Labrador. 

We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER

A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Newfoundland & Labrador. 

THE BENEFITS:

  • Higher-than-industry pay rates
  • Health & drug benefits for eligible employees
  • Free uniforms and equipment
  • High-quality, formal, and on-job training
  • Advancement opportunities within a large, national organization

DUTIES AND RESPONSIBILITIES:

  • Supervisor has the responsibility to train, motivate and discipline personnel under their supervision. In order to accomplish this task.
  • Directs routine patrols of common areas, parking lots, and exteriors to identify hazards or safety violations.
  • Oversees CCTV monitoring and responses.
  • Responds to emergencies (medical, fire, security breaches and other emergency situations), conducts investigations, and interviews witnesses.
  • Manages, locks, and unlocks entry/exit points, particularly during opening and closing procedures.
  • Identify operational slip-ups or compliance gaps through daily observations and retrain or coach staff individually.
  • Lead practical/realistic drills for fire evacuation, active shooter threat, medical emergencies and other emergency situations.
  • Security Supervisors shall be accountable for the accuracy, legibility and thoroughness of all reports submitted by their subordinates.
  • Identify, report, and mitigate potential safety hazards, such as fire hazards or broken security equipment.
  • Responsible for the use and condition of security vehicle.
  • To assist with the preparation of Incident Management Plans. E.g. Evacuation, Fire, Flood, Lock Down.
  • To promote equality and diversity for staff and sustain an inclusive and supportive work environment in accordance with Commissionaires policy.
  • Security Supervisor/Trainer will perform other related duties as necessary and as specified by the security manager.

WHO WE’RE SEEKING

ELIGIBILITY REQUIREMENTS:

  • Requires at least 1 year of security experience, with previous supervisory experience preferred.
  • Experience in coaching and supervising security personnel.
  • Ability to communicate clearly with the public and staff.
  • Must know how to write security reports.
  • Ability to remain calm and resolve conflict under pressure.
  • Capability to stand for long periods and patrol premises
  • Strong communication, conflict resolution, leadership, and, emergency management skills.
  • Must have a good working knowledge of the following:
    • Proficiency in first aid, CPR, and, automated external defibrillators (AED) is required. 
    • Commissionaires Policy and Procedures
    • Avalon Mall post orders
    • Criminal Code of Canada
    • Petty Trespass Act
    • Security Guard Training Course
    • Use of Force
    • Life Safety procedures for the Avalon Mall
    • Report Writing 
    • Commissionaires Uniform requirements
  • Police Certificate of Conduct

QUALIFICATIONS & SKILLS:

The selected candidate will be professional and detail driven individual with a strong work ethic and “can do” attitude. Both physical and mental fitness is required. This often involves working in all types of environment conditions at varying times throughout the day or night. 

Key qualifications and skills to be successful include but are not limited to:

  • Mental alertness with ability to:
    • React calmly, quickly, and appropriately in any crisis 
    • Concentrate and remain alert for up to 8 hours 
    • Communicate observed characteristics/behaviours 
    • Demonstrate problem-solving and sound judgement
  • Physical fitness with ability to: 
    • Carry out foot patrols and walk up/downstairs. 
  • Strong communication, conflict resolution, leadership, and, emergency management skills.
  • Must be able to work alone if required
  • Excellent customer service skills

READY TO JOIN US?

Commissionaires NL is an equal opportunity employer. We encourage applicants from equity seeking communities to self-identify.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.