Site Supervisor – Parking Enforcement

Offered in: South Saskatchewan

Job Title: Site Supervisor – Parking Enforcement
Reports To: Operations Manager/ Client Rep. Liaison
Location: Regina
Duration: Contract Dependent – Full Time – Continuing

Why Work for Us:

Commissionaires is the only non-profit security company in Canada. That means our revenue goes right back to our operations and employees. It’s why we pay better than any of our competitors and can offer an attractive benefits package.

We offer security services such as guards for site security, mobile patrols, gate checks, alarm response, home and business watch, bylaw enforcement and more. We also offer services to individuals such as criminal record checks, security clearance, U.S. travel waivers, criminal record suspension, fingerprinting and secure courier services.

Commissionaires is proudly the leading employer of military and law enforcement veterans in Canada. We also hire everyone who wants to help keep people safe and secure.

With nearly 600 employees working in more than 180 sites across southern Saskatchewan, Commissionaires offers a variety of workplaces and duties. You will see us at municipal offices in Weyburn, the Polytechnique campus in Moose Jaw, patrolling the streets in Melville or at the front desk of our Legislature in the heart of Regina.

About the Current Position:

As the Supervisor, you must demonstrate a strong ability to learn and apply detailed knowledge of Traffic Bylaws and procedures, ensuring they are properly followed and administered. A thorough understanding of safety-related protocols is essential, as you would be responsible for maintaining a safe working environment for both staff and clients. Advanced interpersonal and diplomatic skills are crucial, allowing you to effectively manage interactions and resolve conflicts. In the event of an incident, you would be expected to mitigate risks, provide direction, and assist in ensuring the safety of enforcement personnel.

You would manage the responsibility of ensuring periodic audits of both mobile and urban enforcement officers while ensuring that the level of customer service, and City of Regina expectations are met or exceeded. You would work with the Charlie 3s and Parking Coordinator to do daily briefings and ensure that briefings occur on weekends.

You would have the ultimate responsibility to make sure equipment, training, and tools required by the team are made available and are in good working condition.
You would also be responsible for various administrative and supervisory duties, such as checking messages on the Enforcement line, reviewing emails, providing clear direction to Enforcement personnel, and managing scheduling to ensure operational efficiency.

Site Supervisors must have proven skills and abilities such as:

• Experience in management and leadership.
• Experience with onboarding/offboarding, training and performance management.
• Experience with the hiring process and managing staff scheduling and gap assessments.
• Advanced interpersonal, mentorship and diplomacy skills.
• Be even-tempered, professional, and able to diffuse tense situations.
• Knowledge, understanding and intent of the Traffic Bylaw.
• Knowledge and understanding of Enforcement procedures and customer service excellence principles.
• Experience developing employee schedules.
• Ability to manage procedures and enforce policies set out by the Corps of Commissionaires.
• Knowledge of Incident, Accident, Fire Alarm procedures.
• Provide direction/management, clarification and intent of enforcement procedures for Mobile, Urban and Enforcement Scheduler.
• Ability to trouble-shoot IT issues and experience with maintaining equipment inventories.
• Ability to complete required paperwork at an expert level by both Parking Services and the Corps.
• Ability to be the Manager contact with any public or Client complaints and respond in a professional and timely fashion.
• Ability to identify priorities, and gaps in enforcement coverage on the shift, and arrange coverage for those areas.

Requirements:

• Experience of 1-2 years in a management role or 5+ years supervising 5 or more personnel.
• Strong leadership, interpersonal and mentorship skills.
• Be even-tempered, professional, and able to diffuse tense situations.
• Must have a valid Class 5 Saskatchewan Drivers License and clean drivers abstract for over 5 years.
• Must have reliable transportation to get to shift but a vehicle and all appropriate communication assets will be assigned to the employee to use during their shift.
• Must successfully complete a clean Criminal Record Check and reference background check.
• Must be able to work in Saskatchewan at least 40 hours a week.
• Able to work well under pressure and provide excellent customer service.
• Understanding knowledge of the City of Regina bylaws seen as an asset.
• 3-5 years experience dealing with the public.
• Experience working closely with management, taking direction well and ready to assist with performance management of the team.
• Attention to detail and professional approach in all areas of work and appearance.
• Able to effectively communicate at an advanced level, both verbally and in writing, in English.
• Dedicated and reliable and willing to work extra shifts if required.
• Strong work ethic and positive team attitude.
• Computer literacy, including effective working knowledge of MS Word, Excel and e-mail.
• Ability to work independently and efficiently with accuracy.
• Must be available to work statutory holidays and weekends.
• Knowledge, understanding of HR principles and the ability to follow and enforce policy.
• Emergency First Aid/CPR, Use of Force, Dealing with Difficult People training required or to be completed within two months of hiring.
• Ministry of Corrections and Policing forty (40) hour Private Investigators and Security Guard course and is seen as an asset.
• Previous management training seen as an asset. Candidate must pass CSC1 and 2 course within the first year before probation can be considered complete.

Physical Demands:

• May be required to work outside in all weather conditions on days and evening shifts.
• The employee may frequently be required to sit and use hands to manipulate equipment including a computer keyboard and mouse.
• The employee is required to stand and walk for long periods of time and must have the ability to climb flights of stairs.
• The employee must be able to manage difficult conversations with public and staff.
• The employee must be able to be mobile and operate a motor vehicle.

In line with our social mandate, preference will be given to applicants that demonstrate previous military or law enforcement service. Commissionaires South Saskatchewan also prioritizes a representative workforce and invites those who experience disability, people of Indigenous ancestry and people of a visible minority group to self-identify in their submission. Les candidats francophones sont invités a postuler en identifiant leur bilinguisme et auront aussi la priorité dans le processus d’embauche.