Systems Administrator

Offered in: Ottawa, Northern ON, NW QC, Windsor

We are currently recruiting for a System Administrator to work in person at our headquarters located in Ottawa ON.

What you will be doing…

As a Systems Administrator, you will provide first and second-level technical support to end-users, ensuring efficient resolution of IT issues related to hardware, software, applications, and network systems. You will also play a key role in maintaining system stability, improving processes, and supporting IT infrastructure.

Some of your responsibilities include…

• Act as the first point of contact for IT-related incidents and service requests
• Diagnose and resolve technical issues related to hardware, software, and network connectivity
• Document and track incidents in the IT Service Management (ITSM) system
• Escalate unresolved issues to higher-tier support teams
• Deploy, configure, and troubleshoot Microsoft Intune for endpoint management and security enforcement
• Monitor system performance, generate reports, and identify trends or potential vulnerabilities
• Provide clear and professional communication with end-users regarding issue resolutions
• Contribute to the development of knowledge base articles and troubleshooting guides
• Assist in onboarding and training new IT support team members

What’s in it for you?

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Employer paid professional development
• A comprehensive benefits package
• Generous paid time off, holidays and sick days
• Retirement plans with company matching of employee contributions
• Employee discount programs, social outings and holiday gatherings

You’re a good fit if…

• You have strong troubleshooting and problem-solving skills, particularly in IT-related issues
• You are highly proficient in Microsoft Intune, including device management, policy enforcement, and troubleshooting
• You have a deep understanding of Microsoft 365, Windows 11, and Active Directory
• You are familiar with ITSM tools and remote troubleshooting technologies
• You have a solid understanding of networking fundamentals, such as IP addressing, DHCP, and DNS
• You provide excellent customer service and can explain technical concepts clearly
• You thrive in fast-paced environments, can prioritize tasks effectively, and meet deadlines

Your must-haves:

• A diploma or degree in Computer Science, Information Technology, or a related field
• Information Technology Infrastructure Library (ITIL) Foundations certification
• Extensive hands-on experience with Microsoft Intune for enterprise-level device and application management
• A Government of Canada Secret Clearance or the ability to obtain one

Application Process

If we are the right fit for you, we want to hear from you! Send us your resume and cover letter to [email protected].

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology. We appreciate all who apply, however we will only be contacting candidates of interest.