Manager, Learning Centre

Offered in: Ottawa, Northern ON, NW QC, Windsor

Location: 24 Colonnade Road, Ottawa ON (free parking on site)
Schedule: Daytime, Monday to Friday
Contract Term: Two-year backfill position
Starting Salary: $100,000 / year

What you will be doing…

Reporting to the Chief Human Resources Officer, the Manager, Learning Centre is responsible for Commissionaires Ottawa’s corporate training and development activities, including the leadership of a team of training specialists. The incumbent plays a key role in developing and implementing the organizational learning strategy, with a focus on workforce readiness, regulatory compliance, and employee development.

The role encompasses preparation of the annual training budget and plans, and ensures training design and delivery is grounded in adult learning principles and aligned with applicable federal and provincial standards and regulations, including CGSB standards and provincial legislation governing the security industry (e.g., PSISA in Ontario and the Act respecting private security in Quebec).

Some of your responsibilities include…

• Contribute to developing the organizational learning strategy, identifying priorities and appropriate learning interventions
• Develop and manage the annual training budget and plans
• Participate in national e-learning initiatives as project manager
• Ensure training design and delivery is grounded in adult learning principles and aligned with applicable regulatory requirements
• Monitor federal and provincial regulatory developments and assess their impact on training programs
• Leverage emerging learning technologies and digital delivery platforms to enhance accessibility and effectiveness
• Support upskilling and reskilling initiatives aligned with organizational workforce transformation priorities
• Collaborate with operations managers to identify and address operational training needs
• Provide leadership, coaching, and direction to a team of training specialists
• Assess team strengths, assign work accordingly, and identify development needs
• Report regularly on training activities, outcomes, and metrics
• Oversee security guard certification documentation for Ontario and Quebec

What’s in it for you?

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Employer paid professional development
• A comprehensive benefits package
• Generous paid time off, holidays and sick days
• Retirement plans with company matching of employee contributions
• Free parking
• Employee discount programs, social outings and holiday gatherings

You’re a good fit if…

• You have demonstrated leadership and people management skills, with the ability to motivate, coach, and develop a team
• You have strong strategic thinking and analytical skills with the ability to assess training needs and develop long-term solutions
• You can prepare, manage, and report on budgets and work plans
• You have superior verbal and written communication skills in English; proficiency in French is considered an asset
• You have superior presentation and group facilitation skills
• You have strong organizational, time management, negotiation, and conflict resolution skills
• You are proficient with Microsoft 365 and learning management systems
• You exercise sound judgment, discretion, and confidentiality in handling sensitive matters

Your must-haves:

• Minimum 5 years of progressive experience in learning and development, including at least 2 years in a management or leadership capacity
• Undergraduate degree in Human Resources Management, Business Administration, Education, or Organizational Development, or equivalent combination of education and experience
• Certification in learning and development (e.g., CTDP through CSTD or equivalent) is considered an asset
• Foundational knowledge of adult learning principles, instructional design methodologies, and the full training value chain
• Knowledge of learning management systems, e-learning authoring tools, and digital delivery platforms
• Knowledge of regulatory and compliance requirements governing the security industry in Ontario and Quebec, including provincial licensing legislation and federal standards
• Must be eligible for and able to obtain and maintain a Government of Canada Enhanced Reliability security clearance

Application Process

If we are the right fit for you, we want to hear from you! Send us your resume and cover letter to [email protected]

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply, however we will only be contacting candidates of interest.

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