Also known as CRCs, Police Record Checks, Police Information Checks, Police Background Checks, CPIC, and Record of Good Conduct
When you need a basic criminal record check (i.e. name and date of birth check—no fingerprints required), the most convenient, most discreet and fastest way is to apply online.
Step 1: Submit Application
The online application process takes less than 15 minutes. You will be asked to fill out an online form and pay via credit card or PayPal. To verify your identity, Electronic ID Verification (eIV) will ask you four questions about your credit history. Developed by Canada’s major credit bureaus, eIV is used by most major financial institutions.
Your application will be submitted automatically through a direct and secure connection to our police partners.
If you cannot answer the questions about your credit history to satisfy eIV requirements, you will be required to present your identification in person at one of our offices or a participating Canada Post outlet.
Likewise, if a name and date of birth check matches another individual after you complete your online application, fingerprints will be required. We can help.
Find a Commissionaires office near you
Step 2: Get Results Within 15 minutes
Criminal record checks using name and date of birth are processed within 15 minutes between 8am and 8pm EST Monday to Friday, excluding holidays. Once processed, you will receive your results by email.
Client Support
For assistance regarding online CPIC applications that have already been submitted you can email our technical support team at: [email protected]
Corporate Accounts
Eliminate employee out of pocket expenses with a corporate account.
In Person Service for Criminal Record Checks (CPIC)
For your ultimate convenience we offer an online CPIC service:
For those that prefer to visit our offices in person, you can book an in person appointment by entering your Postal Code directly below.
International Requests
If you are working or residing outside of Canada and require a certified criminal record check with fingerprints, we offer an international fingerprinting service with digital conversion of ink fingerprints and a courier service.
Although it is rarely requested, we can also assist with basic criminal record checks as an international service but the application must be done through one of our agents. Please email us at [email protected] or call 613-231-6462, ext. 366.
Frequently asked questions
Can I conduct a vulnerable sector check with this service?
No. The criminal record check ordered through this service is conducted using name and date of birth-based criminal record verification and does not include a Vulnerable Sector Search (VSS). RCMP policy states that a Vulnerable Sector Search must be conducted by the local police agency of jurisdiction where you reside.
If you are in Victoria, the Islands and Yukon, please visit Vulnerable Sector Checks.
What is the processing time for a criminal record check?
Criminal record checks using name and date of birth are processed within 15 minutes between 8:00 a.m. and 8:00 p.m. EST Monday to Friday, excluding holidays. Once processed, you will receive your results by email.
I have a criminal record. Can I use this Criminal Record Check service?
No. This Criminal Record Check service was designed for individuals who do not have a criminal record and wish to prove they do not have a criminal record. If you have a criminal record, your only option is a different service: a criminal record check with digital fingerprints. You will need to appear in person. For your convenience, Commissionaires offers a criminal record check with digital fingerprints service at locations across Canada. The service is offered in a confidential setting where your individual rights and privacy are assured. Please visit the Commissionaires office nearest you and we’ll help you apply.
What is Electronic ID Verification (eIV)? Does it affect my credit score?
No. Electronic ID Verification (eIV) is the industry standard for confirming a person’s identity online. You will be asked to answer four questions relating to your personal credit history.
Answering these questions will not affect your credit score.
What happens if I am not verified through Electronic ID Verification?
Please visit the Commissionaires office nearest you for physical identity verification. You will need to present two pieces of valid, government-issued identification. One must include photo ID.
Examples of acceptable ID:
- Passport
- Driver’s Licence
- Birth Certificate
- Canadian Citizenship Card
- Permanent Resident Card
- Certificate of Indian Status
- Immigration documents, i.e. work or study permits
- Military Family ID card (MFID)
- Record of Landing for Citizenship Applicant
- Certificate of Live Birth
- Nexus Card
What is the refund policy for a criminal record check?
Please note no refunds will be issued once you have submitted your application. If you fail electronic ID verification, please visit your nearest Commissionaires office or a Canada Post outlet in order to complete your police check.